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SHIPPING POLICY

Thank you for choosing Anna's Garden! We are excited to bring the beauty of our handcrafted wood flowers to your doorstep. Below you will find all the information you need about our shipping process:

1. Order Processing Time:


Upon receiving your order, our team will work diligently to process and prepare it for shipment. Please allow 1-3 business days for order processing, excluding weekends and holidays. Custom-painted items may require additional processing time, and we will notify you accordingly.

2. Shipping Methods:


We offer shipping within the United States through trusted carriers to ensure your precious wood flower creations reach you safely. Our shipping options include standard shipping, with estimated delivery times depending on your location.

3. Shipping Rates:


Shipping rates are calculated based on the destination address and the weight of the package. You can view the shipping cost during the checkout process before finalizing your order.

4. Tracking Information:


Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.

5. Shipping Address:


Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for any delays or lost packages due to incorrect or incomplete address information.

6. Delivery Time:


Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances like weather conditions or carrier delays may affect delivery times.

7. International Shipping:


At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause to our international customers.

8. Packaging:


We take great care in packaging our delicate wood flower creations to ensure they arrive in pristine condition. Each item is carefully wrapped and secured to protect against any damage during transit.

9. Shipping Insurance:


For your peace of mind, shipping insurance is included with all orders. In the rare event that your package is damaged or lost during transit, we will work with the carrier to resolve the issue promptly.

10. Multiple Shipments:


In some cases, if you have ordered multiple items, they may be shipped separately to expedite the delivery process and ensure their safety during transit.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at info@annasgardenwoodflorals.com. We are here to assist you and ensure a smooth and delightful shopping experience at Anna's Garden.

RETURN POLICY

Thank you for shopping at Anna's Garden. We want you to be completely satisfied with your purchase. Please read our Return Policy carefully to understand the terms and conditions of returning items.

1. Eligibility for Returns


We accept returns on non-customized items within 7 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Custom-painted items are final sale and not eligible for returns or exchanges unless they arrived damaged or defective.

2. Return Process


To initiate a return, please contact our customer service team within the 7-day period from the date of delivery. You can reach us at [Contact Information]. Our team will guide you through the return process and provide you with a return authorization if your return meets the eligibility criteria.

3. Return Shipping


Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure that the item reaches us safely. Please package the item securely to prevent any damage during transit.

4. Inspection and Refunds


Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is in acceptable condition, we will process your refund. Refunds will be issued in the original form of payment used for the purchase, excluding any shipping costs. Please allow for a processing time of up to 7 business days from the date of receiving the returned item.

5. Non-Refundable Items


Certain items are non-refundable, including custom-painted items, gift cards, and sale or clearance items unless they are damaged or defective. These items will be clearly marked as non-refundable on our website or during the checkout process.

6. Damaged or Defective Items


If you receive an item that is damaged, defective, or incorrect, please contact our customer service team immediately with details and supporting photographs. We will gladly replace the item or provide a refund, including any applicable shipping costs.

7. Discretionary Returns


At our discretion, we may accept returns that fall outside the specified return window or do not meet the eligibility criteria. In such cases, we reserve the right to issue a store credit instead of a refund.

8. Policy Changes


We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes made will be effective immediately upon posting the updated policy on our website.

Please note that this Return Policy is subject to change, and it's essential to review the policy periodically. If you have any questions or concerns about our return process, please contact our customer service team.

PAYMENT METHOD

Payment Policy

Thank you for choosing Anna's Garden to bring the beauty of wood flowers into your life! To ensure a seamless and secure payment process, please review our Payment Policy below:

1. Accepted Payment Method:


At this time, we accept credit cards as the form of payment for all orders. We currently support major credit card providers, including Visa, Mastercard, American Express, and Discover. We do not accept cash, checks, money orders, or alternative payment methods.

2. Secure Payment Processing:


Rest assured that your online transactions with Anna's Garden are safe and secure. We utilize industry-standard encryption technology to protect your credit card information during the payment process. Your personal and financial data is treated with the utmost confidentiality and will not be shared with any third parties, except as required for order fulfillment.

3. Order Confirmation:


Once you place your order, you will receive an order confirmation email with a summary of your purchase. Please review the order details carefully to ensure accuracy. If you notice any discrepancies, please contact our customer service team promptly to address the issue.

4. Payment Authorization:


By providing your credit card information, you authorize Anna's Garden to charge the total order amount, including applicable taxes and shipping fees, to your designated credit card. Please ensure that you have sufficient funds available to cover the payment at the time of purchase.

5. Order Fulfillment:


Your order will be processed and fulfilled upon successful payment authorization. If your credit card payment is declined or encounters any issues, we will not be able to proceed with the order until the payment is successfully processed.

6. Currency:


All prices displayed on the Anna's Garden website are in US Dollars (USD).

7. Payment Disputes:


If you believe there is an error or discrepancy in your payment, please contact our customer service team immediately to resolve the issue. We are committed to providing excellent customer service and will work diligently to address any concerns.

8. Sales Tax:


Sales tax will be applied to your order based on the applicable tax rate in your shipping address location.

9. Refunds and Cancellations:


Please refer to our Return Policy for information regarding refunds and order cancellations.

By proceeding with your purchase at Anna's Garden, you acknowledge that you have read and understood our Payment Policy. If you have any questions or require further assistance, please do not hesitate to contact our customer service team at [Contact Information]. We are here to provide you with a delightful shopping experience and look forward to serving you

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